FREQUENTLY ASKED QUESTIONS
CASTLECLIFF Jewelry is designed, hand-made and hand-finished in NYC. Due to this process each piece is unique and the customer should except slight variations.
Every new CASTLECLIFF piece is cast in 100% certified recycled brass in NYC. We avoid the often environmentally toxic process of gold plating whenever possible and therefore many of our pieces will achieve a rich brown patina with wear. We love the look, but to avoid, a simple polishing cloth can restore their original finish. Every CASTLECLIFF piece ships with a polishing cloth and care card.
We strive to reuse waste from our industry; deadstock, glass stones and many chains are sourced vintage and we do our best to advise on materials. Because our stones are vintage and can range in date from from 1920-1960, their content is not always known and should be supervised appropriately.
Our Collected Vintage pieces are sold in as is condition. We strive to describe all wear and flaws; please reach out with any questions regarding these pieces before ordering as all sales are final.
DOMESTIC: We offer FREE domestic shipping on all orders over $150. Orders ship our via UPS Ground or USPS Priority Mail, whichever is faster fr your location. For all domestic orders under $150 we offer the same shipping for a flat rate of $8. Orders are processed and shipped within 1-3 business days.
INTERNATIONAL: As we ramp up our distribution we currently offer international shipping to select locations. Our current shipping charges are $25 within Europe and $45 to Asia & Australia. If actual shipping costs are less than this to your particular address we will alway refund the difference. Please reach out to us with any questions on international rates before placing your order.
PLEASE NOTE: Depending on the destination and product you may have to pay additional taxes or import duties. CASTLECLIFF is NOT responsible for any additional taxes or duties incurred by your country. Please do not place an order unless you are prepared to pay duties specific to your region.
We hope you are happy with your CASTLECLIFF purchase! We accept returns postmarked within 5 days of receiving your product, and only accept new, unworn jewelry in its original condition and packaging, offering a full refund minus all shipping cost incurred on our end. Please note our vintage pieces are considered final sale.
Please reach out to hello@CASTLECLIFF.nyc for a return authorization and shipping label.
CASTLECLIFF is not responsible for lost, stolen or damaged packages.
CASTLECLIFF Jewelry is designed, hand-made and hand-finished in NYC. Due to this process each piece is unique and any slight variations are a sign of the hands that created it. Our C R A F T E D pieces are cast in raw brass in NYC. We avoid the often environmentally toxic process of gold plating whenever possible and therefore many of our pieces will achieve a rich patina with wear. We love the look, but to maintain your piece’s original finish, buff with the enclosed polishing cloth and store in the enclosed anti-tarnish tissue after use.
For a non toxic deeper clean we suggest applying white vinegar with a soft cloth (a mix of baking soda and lemon juice will also do the trick). Rinse with warm water and dry immediately. Avoid contact with stones and hollow beads.
As with all costume jewelry, last on and first off is the rule. Keep your jewelry clean, dry and away from lotions, chemicals and perfumes.
Questions about caring for your jewelry? Reach out to us at hello@CASTLECLIFF.nyc
Every piece of CASTLECLIFF jewelry is handcrafted to last for years to come. We guarantee each of our pieces and will happily repair or replace any of our handcrafted CASTLECLIFF jewelry that prove defective during normal wear.
Have an issue beyond normal wear and tear? Reach out to us for help!
Your privacy is important to us. We will not share your information. We wouldn't even know how.
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